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Cloud Services

Lower costs, no headache 


With our cloud solutions, you handle certificate issuing and key management easily. The remote control ensures that the key management remains under your sovereignty.

Every customer owns its own remote control device to access and mange its private keys. Remote connections are point to point encrypted. Access is secured with two factor authentication.

What you get:

  • Shared Platform

    Community cloud

  • Dedicated HSM

    Hybrid cloud – Own hardware security module with hardware terminal for key management. The terminal is physically located at the customer’s premises

  • Dedicated Rack

    Private cloud – All infrastructure dedicated and on premise terminal for key management)

Community cloud – Infrastructure (PKI and HSM) is shared between several customers. Every customer has its own HSM partition.

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On Premises

Deploy SwissPKITM on premises to deliver robust hardware and software key management backed up by strong cryptography to protect your business data. The solution is available for all major cloud computing providers and bare metal environments, ready to download from our online package repository.

Kuberntes open source container orchestration system

Google Cloud

Microsoft Azure

OpenShift

AWS

Rancher

Linux DEB and RPM installation packages

SLA Maintenance

By entrusting SwissPKITM with the management of Public Key Infrastructure, you can concentrate on your core business, we do the rest: operations, monitoring and control, data backup, hardware replacement, system updates.

On-call period*


Mon-Fri
0:00 - 06:00
-
06:00 - 08:00
Extended
08:00 - 17:00
Standard
17:00 - 22:00
Extended
22:00 - 24:00
-

Sat
0:00 - 06:00
-
06:00 - 08:00
-
08:00 - 17:00
-
17:00 - 22:00
-
22:00 - 24:00
-

Sun
0:00 - 06:00
-
06:00 - 08:00
-
08:00 - 17:00
-
17:00 - 22:00
-
22:00 - 24:00
-

* Cet without public holidays: Junyary 1st, 2nd, Good Friday, Easter Monday, May 1st, Ascension Day, Whit Monday, August 1st, December 25th, 26th

Content of Support Contract

Services
Support Service Time
Bronze
Standard
Silver
Standard
Gold
Standard
Platinum
Standard
Services
Extended Service Time
Bronze
Silver
Gold
Platinum
Services
Initial response time (max.) on severity:
-Critical
-High
-Medium
Bronze
Silver
2h
4h
next bussines day
Gold
2h
4h
next bussines day
Platinum
1h
2h
8h
Services
Support portal / handing and validation
Bronze
Silver
Gold
Platinum
Services
Analysis and planning
Bronze
Silver
Gold
Platinum
Services
Improvements, minor updates
Bronze
Silver
Gold
Platinum
Services
Monthly coordination meeting
Bronze
Silver
Gold
Platinum
Services
Troubleshooting (Incident Management)
Bronze
Silver
Gold
Platinum
Services
On site support if requered (Ubc is responsible for the decision)
Bronze
Silver
Gold
Platinum
Services
Travel time and expenses
Bronze
Silver
Gold
Platinum
Services
Escalation of incidents to other supplier (e.g. HSM)
Bronze
Silver
Gold
Platinum
Services
Number of Users
Bronze
2
Silver
5
Gold
10
Platinum
20
Services
Fast track hardware replacement within 4h
Bronze
Silver
Gold
Platinum
Services
Escrow Agreement
Bronze
Silver
Gold
Platinum

Legend:
: Service included

:  Service will be charged separately based on time & material

: Service not available

Prices:
CHF excl. VAT, Packages per year, valid until Dec. 2021

Support

Support continues after we complete a project to meet your ongoing business needs. Our engineers can provide phone, onsite, emergency, or scheduled support.

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